Collection Manager

Location: Milano e provincia, Italia
Gehalt/Honorar: Negotiable
Veröffentlicht vor: seit 25 Tagen
Vertragsart: Permanent
Branche: Risikomanagement
Name des Kontakts: Carolina Staiano
Kontakt via E-mail:

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Collection Manager

The Collections Manager is responsible for overseeing the collection efforts with reference to a portfolio of mortgages, current accounts, personal loans and eventually other products to be launched by the bank.
In particular He/She will be responsible for the supervision of the collections recovery team (currently 5 employees) and will work closely with outside Collection Agencies and Law Firms as well as performing credit and collections for the largest and most sensitive customer accounts, Risk Department and other bank department.
The role implies activity of monitoring external agencies performances and putting them pressure in order to reach the planned targets, requires performing credit analysis on customers in arrears or that require rescheduling of facility, define, perform and monitor the main collection and recovery processes in the most efficient way. Modify and implement process in order to accelerate recovery process and/or have saving costs.
Finally grant the proper roll-out of the relevant credit policies and regulatory requirements.
Key Responsibilities
* Organize and restructure where necessary the workflow and processes of the collection and recovery strategy in cooperation with the Credit Risk Management.
* Monitor the trend of the credit portfolio producing relevant reports.
* Manage the back-office processes overseeing a wide range of operational activities in the collection and recovery areas.
* Manage and control the cost for collection process maximizing the recovery and controlling/reducing cost on relevant activities.
* Ensure compliance with the policies.
* Create and maintain an adequate report and monitoring system.
* Relays any and all accounts that need to be written off to bad debt.
* Prepares documentation necessary to create the Credit or Debit Memo necessary to true up a customer account.
* Addressing ongoing customer complaints concerning billing or service rendered and works on complaints of service failures with designated departments.
Educational and experience Qualifications
* Degree is required
* Fluent English and Italian.
* At least 5 years of experience in collecting, accounts receivable or a related area.
* Excellent interpersonal and communication skills and ability to interact with all levels. Multitask oriented, organized, able to set priorities and meet deadlines.
* Proficiency with Microsoft Office for Windows (Outlook, Word, and Excel, Power Points) is required, SAS as well.

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