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Quality Assurance Officer

Titel: Quality Assurance Officer
Vertragsart: Permanent
Location: Greater Manchester, England
Branche:
Gehalt/Honorar: Up to £28000 per annum
Beginn: ASAP
Ref: 99371_1573214581
Name des Kontakts: Lauren Allison
Kontakt via E-mail: Lauren.Allison@ojassociates.com
Veröffentlicht am: seit 3 Monaten

Stellenbeschreibung

Quality Assurance Officer within a PE backed Financial Services business

Responsible for monitor calls to ensure they meet Quality Assurance standards based on pre-determined criteria in the Quality Scorecard

To complete accurate assessment forms for each observation and ensure a consistent approach is maintained

Contribute to the creation of the Quality Assurance guidelines

Compilation and recording of Quality Assurance results

Provide feedback to the Risk & Compliance Monitoring Manager on any areas of weakness being identified to assess any knowledge gaps/training requirements business-wide

Responsible for maintaining/ developing knowledge with industry regulation and any changes to FCA/ICO/FOS/ OFCOM/ ASA rules and guidelines

To provide feedback to the Risk & Compliance Monitoring Manager and Monitoring Officers to consider applications where fraud or high-risk activity has been identified

Assisting the Risk & Compliance Monitoring manager to complete ad-hoc quality reviews as required