Forecasting and MI Analyst (12 month FTC)

Titel: Forecasting and MI Analyst (12 month FTC)
Vertragsart: Fixed Term
Location: Leeds, West Yorkshire
Gehalt/Honorar: £25000 - £30000 per annum
Beginn: ASAP
Laufzeit: 1 year
Ref: 3476583_1562663665
Name des Kontakts: Katie Williams
Kontakt via E-mail:
Veröffentlicht am: seit 3 Monaten


I am currently recruiting for a Forecasting and MI Analyst to join an Insurance Client based in Leeds. The role is an initial 12 month FTC with a high likelihood the role will go permanent at the end of the 12 months. The role will focus on re-developing resource planning for the telephony operations of the business and designing the MI capabilities to monitor achievement of customer experience at optimal efficiency.

Key Experience

  • Proven experience in effective resource planning
  • In-depth understanding of manual forecasting methods and formulas
  • Knowledge of contact centre telephony technologies
  • Strong analytical and problem solving skills
  • An excellent communicator able to champion the needs of the customer service team
  • Expert skills in MS Excel for modelling and scenario planning and other reporting tools
  • Deep understanding of the key customer service metrics