Customer Service Advisor

Titel: Customer Service Advisor
Vertragsart: Temporary
Location: Brighton, East Sussex
Gehalt/Honorar: £10.79 - £11.79 per hour
Beginn: 4th March 2019
Laufzeit: 3 months
Ref: cusad_1550597655
Name des Kontakts: Aoife Devine
Kontakt via E-mail:
Veröffentlicht am: seit 3 Monaten


My client are a large Insurance business who are looking to bring on 2 people to support their customer service team on an initial 3 month contract.

The job will entail;

  • Maximise phone activity and ensure that you are self-motivated and determined to succeed
  • Demonstrate excellent call handling skills; to listen, build rapport, acknowledge and deal effectively and efficiently.
  • Make outbound calls to New Business customers ensuring they fully understand the product they have bought.
  • Complete call outcome reports which will be used to analyse and measure activity success.
  • Contribute towards procedure reviews when requested to support any required business changes.
  • A proven team player with the ability to manage your time and workload whilst dealing with a variety of tasks.
  • Proactive and approachable attitude at work
  • Discreet and professional at all times, respecting confidentiality
  • Work under pressure to agreed objectives yet remain flexible when change is required

The successful candidate;

  • Personable, friendly, self-organised, able to work on own initiative.
  • An articulate individual, a strong communicator with strong inter-personal skills.
  • An excellent telephone manner and understanding and application of listening skills.

If this sounds like the role for you please apply here with a copy of your CV.