Processing risk, premium and claims bordereaux to support capacity and claims management on delegated business.
Day to day responsibility for:
- Processing risk, premium, claims and ELTO bordereaux using in-house and third party systems
- Producing operational reporting and attend meetings when necessary
- Liaising with underwriting and claims teams, as well as brokers and coverholders, to resolve queries and errors on bordereaux data
- Assistance with projects as necessary
Outsourced Service Delivery in respect of the below:
- Working with the outsourced business partner to meet agreed SLAs
- Ensure quality checks are undertaken
- Monitoring of the aging and escalation of queries.
- Provide input into the planning, forecasting and agreeing service volumes and service level metrics
- Acting as the ambassador for outsourced service provider to the business
- Assist in Identifying potential or actual issues that may adversely affect the business